1. service policy: 1.1 service system introduction: In order to meet all the requirements of international customers, Ginde Plastic Pipe Industry Group’s Customer Service Center would like to provide you exact, quick, effective and high quality service. Ginde Plastic Pipe Industry Group’s Customer Service Center will work at the spirit of “ Keeping on sincerity brings success, quality most; integrity most”. 1.2 Ginde servicesystem: 1.2.1 PROMOTIONAL ARTICLES SUPPORT: Free catalogues, CDs, exhibition boards, leaflets (also including clothes, football, pens with Ginde mark) are availalbe for you to develop your local markets as promotional articles. . 1.2.2 DIRECTLY SUPPORT IN YOUR MARKET: Providing convenient supports is our eternal goal. You, as our customer, can enjoy following supports: 1.2.2.1 Sending our professional working team to direct you how to market your local area. 1.2.2.2. Organizing your partners or customers free trip to visit our industrial zones in China. 1.2.2.3. Negotiating with your banker for loans to resolve your financial problem. 1.2.2.4. Coordinating you to hold Ginde products presentation show.
1.2.3 HELP YOU RESOLVE THE TESTING PROBLEM: Ginde owns national laboratory with the best quality control system in China (Authorized by CNAL www.cnal.org). We are authorized by government to test almost all kinds of plastic pipes in China, and the testing results could be mutual recognized among 52 main countries in the world. 1.2.4 POWERFUL CAPACITY OF PRODUCTION: Ginde plastic pipe industry group is authorized as the enterprise to produce pipes and fittings and a research company of national building material by ministry of national building material. Group has the national research & testing center that has the most complete equipments of test and inspection in china. GPPIG sets up 8 industrial zones located in different area in China. we adopted advanced science and technology, we imported whole production lines from internationally famous companies. 1.2.4.1. The AL-PE composite pipe production lines from Germany unicor plastic equipment manufacture CO., Ltd. 1.2.4.2 .PVC production lines from Germany KRAUSS, pure PE pipe production lines from Germany BATTENFELD Company. 1.2.4.3 Injection mould from machines from Hong KONG Zhenxiong Company. 1.2.5 SPECIAL PACKAGING AND PRODUCTION SUPPORT: We satisfy special production and packaging requirements,including the products color, special printing letters, special cutting length and special cartons. 1.2.6 OPENING NEW MOULDS FAVORING POLICY: When the cooperated customer needs new products and find it is very potential, Ginde will open new moulds for our customer. 1.2.7 MARKET-PROTECTING SUPPORT: After signing the agent contract, we will not contact and cooperate with all the potential customers in the limited region or country. We will send all the inquiry to the agent. So as to protect the agent’s benefits. 1.2.8 QUALITY INSURANCE FROM ZURICH INSURANCE COMPANY: In order to free our clients from the compensation of quality defects if there is, Ginde have cooperated with Zurich insurance company in 2007 to protect our clients’ interests. 1.2.9 LOGISTIC SYSTEM SUPPORT: We have our own over 2000 vans with GPRS to ensure absolutely safe delivery products to appointed port of loading on time. 1.2.10 PROFESSIONAL SUGGESTION AVAILABLE AT ANY TIME: Ginde has thousands of authoritative and professional technicians in plumbing and building fields, we will try our best to answer your technical questions or suggestion about technical matters. 1.3 Zurich insurance 1.3.1 About Zurich insurance Public Liability Insurance: A Public Liability Policy protects the insured from the legal liability for accidental third party bodily injury or damage to property belonging to third party, in consequence of an accident occurring in direct connection with the Insured’s business in the vicinity of the insured premises. Product Liability Insurance: A Product Liability Policy protects the Insured from the legal liability for bodily injury to third party, or loss of or damage to property belonging to third party caused by or arising from any goods sold, supplied, delivered, installed, erected, repaired, altered, treated or tested by the Insured in connection with its business, after they have left the custody or control of the Insured. Employer’s Liability Insurance: An Employer’s Liability Policy protects the Insured (the Employer) for all sums which the Employer shall become legally obligated to pay as damages because of bodily injury sustained by the Insured’s employee arising out of or in the course of his employment with the employer. 1.3.2 Theconfirmation letter of quality insurance by |